At Bluebird Care Wimbledon, we believe that great care starts long before our care assistants walk through a customer’s door. Behind the scenes, we have a dedicated, passionate office team who work tirelessly to make sure every detail is in place, from care planning and scheduling to compliance, training, and customer support.
We are truly grateful for the hard work, commitment, and heart they put into everything they do. Each person plays a unique role, but it’s the way their efforts align that creates the magic. Together, they produce something beautiful, which is exceptional care for our customers.
The office is not just where the paperwork gets done, it’s where ideas are shared, challenges are solved, and laughter is often heard. It’s where support for carers begins, where customers’ needs are carefully reviewed, and where every decision is guided by compassion and professionalism.
So today, we’d like to give you a peek into the personalities and passion that make our office run. Meet the team who bring energy, empathy, and expertise to everything they do, and who ensure that our promise of high-quality care is kept every single day.
Martine – Registered Care Manager
The steady hand at the wheel, Martine makes sure every customer receives the highest quality of care. She oversees care planning, leads the care team, and works alongside Jay to guide the office team, ensuring Bluebird Care Wimbledon remains safe, compliant, caring, responsive, and well-led. Martine has a gift for balancing structure with heart, keeping everything running smoothly while never losing sight of the people who matter most.
With over 12 years in health and social care and a nursing background, caring is truly in Martine’s DNA, with a family line of nurses and a lifelong passion for helping others. Since joining Bluebird Care Wimbledon, she has brought fresh ideas, practical support, and a focus on strengthening compliance and structure, all while keeping customers and carers firmly at the heart of everything she does. Beyond her impressive experience and dedication, Martine’s warmth, humour, and unwavering positivity make her someone the whole team looks up to, relies on, and genuinely enjoys working alongside every day.
In your opinion, what are the benefits of home care rather than a care home?
For me, the biggest benefit of home care is being able to stay in the comfort of your own home, surrounded by familiar things that make you feel safe and happy. You also get the flexibility to choose the times of your visits so that the care really works around your routine. Another huge advantage is being able to decide what you’d like to eat, rather than sticking to a set menu
What do you enjoy doing in your time off?
On my days off, I really enjoy spending time with my friends and family, whether that’s going out somewhere or just catching up together. I also like to relax by watching films as it’s my favourite way to unwind.
Describe yourself in 3 words
outgoing, fun, and not afraid to speak my mind.
Lynne – Lead Supervisor
A familiar and reassuring face to many of our customers and carers, Lynne is all about quality, connection, and care with heart. She’s often the first person a customer meets, leading new assessments, gathering information, getting paperwork signed, writing care plans, and conducting first care visit introductions, often all within a short space of time. Always out and about, she ensures customers are supported from day one, helping them feel confident, comfortable, and reassured as they begin their journey with Bluebird Care Wimbledon.
As Lead Field Supervisor, Lynne juggles multiple responsibilities daily, including managing last-minute changes, completing risk assessments, conducting customer reviews, and reporting any concerns to external healthcare professionals when needed. She also runs fortnightly wellbeing calls for carers who may need extra emotional support, ensuring her team always feels valued and supported. Known for her approachable nature and friendly sense of humour, she keeps the team motivated even on the busiest days. She takes pride in going above and beyond to support her team and ensure every customer receives the best possible care. Alongside Martine, she has helped achieve the Gold Standard Framework, reflecting her commitment to high-quality, compassionate care. Whether she’s out in the field or coordinating from the office, Lynne’s energy, dedication, and hands-on approach make her an indispensable part of the Bluebird Care Wimbledon team.
In your opinion, what are the benefits of home care rather than a care home?
Being in a familiar place with all your important memories around you, while still keeping you calm and grounded.
What do you enjoy doing in your time off?
I enjoy spending time with my family, especially seeing all the grandkids, they always bring so much energy and joy. I also love decorating the garden; it’s my little creative outlet and a peaceful way to unwind.
Describe yourself in 3 words
Forever 21, Proud of my achievements, and ready for retirement.
Fiona – Lead Care Coordinator
If care visits were a jigsaw puzzle, Fiona is the one making all the pieces fit perfectly and keeps the care team on track. She coordinates schedules and works closely with carers to ensure every customer receives personalised and responsive support, all with her signature energy and sense of humour. She’s the go-to person for solving problems, keeping the office running smoothly, and occasionally injecting a bit of fun into the chaos!
Fiona’s passion for care comes from years of personal and professional experience. She started her career as a carer at Bluebird Care six years ago and quickly realised how rewarding it is to work closely with both customers and carers. Having cared for her own family members in the past, she brings empathy and understanding to her role as well as bringing a cheeky laugh that keeps everyone smiling. Her focus is always on helping carers thrive so that customers get the best possible care every day, and she makes sure the office is a place where support and good vibes go hand in hand.
In your opinion, what are the benefits of home care rather than a care home?
The best thing about home care is staying in the comfort of your own home with all your favourite things, your kitchen, your own rules! You get the support you need without losing your independence, and you can carry on living life your way.
What do you enjoy doing in your time off?
On my days off, you may find me at the beach, soaking up some sunshine and downtime, or having a laugh with my family and friends. Sometimes I just enjoy chilling on the sofa with a good film and some snacks.
Describe yourself in 3 words
Honest, Cheeky and Quirky.
Jacinth – Quality Assurance Lead
Jacinth ensures that Bluebird Care Wimbledon consistently delivers high-quality care. As Quality Assurance Lead, she oversees recruitment, bringing in dedicated carers who share the team’s passion for providing exceptional support. She also monitors office processes, audits care documentation, and supports the team to make sure everything runs smoothly behind the scenes.
Having started her journey as a carer herself, Jacinth brings valuable firsthand experience and insight into the role of care workers. She’s always on hand in the office, answering phones, guiding the team, and offering advice where needed. Known for her spicy sense of humour, Jacinth keeps the office lively and approachable while ensuring the highest standards are maintained. Her warmth, professionalism, and fun energy make her an essential part of the Bluebird Care Wimbledon team.
In your opinion, what are the benefits of home care rather than a care home?
The biggest benefit of home care is being able to receive support while staying in the place you know best. It helps people maintain their independence and feel comfortable in their own surroundings.
What do you enjoy doing in your time off?
On my days off, I like to spend time with my family and friends. I enjoy relaxing with a good film or TV series or just having a laugh. For me, it’s about finding that balance between winding down and making time for the people I care about.
Describe yourself in 3 words
Supportive, Honest and fun.
Tayla – Customer Support Supervisor
Tayla is one of our youngest office members, commonly known as the queen of multi-tasking. She’s loved for her energy, her ability to juggle a million things at once, and the caring way she supports both customers and carers every day. From answering calls and auditing care notes to dealing with incidents, running daily team meetings and weekly risk assessments, Tayla’s always on hand to make sure nothing slips through the cracks. She’s also our fire marshal and first aider, and the one who keeps on top of organising and distributing PPE, so everyone has what they need to provide safe and reliable care.
Behind the scenes, Tayla’s hard work ensures our customers receive continuity of care, while carers feel supported and confident knowing she’s there to help. She brings a steady balance of reliability and positivity that makes a real difference every single day, and thanks to the lovely bond she builds with customers over the phone, they always know they’ll be listened to, reassured, and even cheered up with a laugh when they need it most.
In your opinion, what are the benefits of home care rather than a care home?
For me, the best part about home care is that you can stay in the place that feels most like you, your home. You’re surrounded by the people, memories, and little comforts that matter, while still having the support you need. It’s that balance between care and independence that really makes a difference to someone’s wellbeing.
What do you enjoy doing in your time off?
On my days off, I love tucking into good food and catching up on some much-needed sleep. I also enjoy a bit of downtime to recharge, whether that’s watching something on TV or just having a lazy day, it’s all about enjoying the little things.
Describe yourself in 3 words
Considerate, Calm and Loving.
Gavin – Field Care Supervisor
With a calm presence and a hands-on approach, Gavin wears many hats at Bluebird Care Wimbledon. Not only is he our Field Care Supervisor, but he’s also our in-house trainer, guiding new and experienced carers through their learning journey and overseeing the E-learning modules for both carers and office staff. His ability to balance patience with encouragement makes training both supportive and motivating, and he’s always ready to share his knowledge in a way that builds confidence. Out in the field, Gavin plays a vital role in supporting both carers and customers. He works closely with Lynne on customer assessments and hospital discharges, making sure every care package is tailored to individual needs and transitions are as smooth as possible.
Gavin stands out with the energy and positivity he brings to every situation. Whether it’s providing advice, checking in with carers, or stepping in to lend a hand, he’s always there to make sure no one feels left on their own. Known for his big personality and sense of humour, Gavin has a knack for putting people at ease and listening with empathy. An asset to the team, he ensures care is delivered to the highest standard while making carers, customers, and colleagues alike feel supported, heard, and valued, all while keeping the mood light and the laughs flowing.
In your opinion, what are the benefits of home care rather than a care home?
I believe home care is truly catered to individual needs. It allows people to stay in the comfort of their own home, surrounded by familiar belongings and routines, while still receiving the level of support they require. The care is tailored one-to-one, so every visit is personal and flexible, adapting to changing needs. It also helps people maintain their independence, dignity, and connections with family, friends, and their community, which can make a huge difference to overall wellbeing.
What do you enjoy doing in your time off?
In my time off, I like to focus on myself! it’s my chance to refresh, recharge, and come back ready to give my best.
Describe yourself in 3 words
Creative, Dependable, Life and soul.
Kaycee – Community Engagement officer
Our link to the wider community, Kaycee builds relationships, promotes our services, and ensures Bluebird Care Wimbledon stays connected to local events and initiatives. She goes out into the community handing out birthday gifts and cards for customers and carers, presenting Care Expert of the Month awards, taking pictures out and about, and building strong relationships with other professionals and charities.
Kaycee first started out caring in the field, giving her a strong foundation and real understanding of what good care means day to day. Now, as a senior carer, she helps with supervision duties such as customer reviews and coordinating regular care expert observations. She also attends mentor meetings to discuss and review any concerns or updates from the field, ensuring carers are fully supported. In addition, Kaycee carries out weekly health and wellbeing checks for all customers, including those in live-in care, to make sure they feel safe, supported, and happy at home. With her warm, approachable personality, she has a natural way of putting people at ease, supporting carers, and building trust with customers, making her a vital and valued member of the team.
In your opinion, what are the benefits of home care rather than a care home?
The greatest benefit of home care is that it allows people to remain in a place that truly reflects who they are. A home is filled with memories, personal touches, and little moments that hold deep sentimental value. From the familiar décor to the pictures on the walls that tell a lifetime of stories, every detail carries a sense of character and identity. It’s not simply a house; it’s a home and being able to stay in that environment can make all the difference.
What do you enjoy doing in your time off?
On my days off, I love to travel and explore new places. I also enjoy spending time with my kids, making memories together, and catching up with friends is always nice, whether it’s for a night out, a meal, or just a good laugh.
Describe yourself in 3 words
Empathetic, Silly and Bubbly.
Ruchita – Finance Manager
Ruchita keeps our numbers in check and our office paperwork on point. From processing invoices and managing payroll to handling essential admin tasks, she ensures our financial and operational systems run seamlessly. She’s meticulous, organised, and always ready to offer a helping hand to colleagues, making her the quiet yet powerful force that keeps everything and everyone on track.
What Ruchita enjoys most is being part of a team that genuinely puts people first. She takes pride in supporting the office and care teams. Being part of Bluebird Care feels like being part of a family, and she’s proud to contribute to a service that values dedication, kindness, and excellence in everything we do. She may quietly keep the engine running behind the scenes, but her impact is felt by everyone, and she does it all with a smile.
In your opinion, what are the benefits of home care rather than a care home?
I think the biggest benefit of home care is the balance it gives people; they can get the support they need while still keeping their independence. They don’t have to change their routines or give up the comfort of their own space. It means they can continue living life their way, just with a little extra help when it’s needed.
What do you enjoy doing in your time off?
On my days off, I love spending quality time with my family. I enjoy relaxing with a good film, trying new recipes, and sometimes treating myself to a bit of shopping. It’s all about recharging and making memories
Describe yourself in 3 words
Caring, Reliable, and Approachable.
Our Emergency On-Call Agents
When the office closes, our emergency on-call team steps in. They’re the unsung heroes who keep operations running out of hours, handling urgent issues, liaising all concerns to the office team, and making sure our customers and carers always have support.
Meet the Final Boss – Jay (Director)
Jay is the driving force behind Bluebird Care Merton. As Director, he leads with vision, dedication, and a genuine passion for making a difference. He sets the direction for the team, makes sure the highest standards are always met, and never loses sight of what matters most like putting the customers first. While he’s responsible for steering the business, Jay is also hands-on and always ready to support the team when needed.
Jay founded Bluebird Care Merton in 2012 with a clear vision: to provide compassionate, personalised care that empowers individuals to live independently in their own homes. With a background in leadership and a passion for community service, Jay was driven to create a care service that combined professionalism with a personal touch.
Since then, he has built a strong team who share his values of quality and compassion, ensuring every customer receives the highest standard of support. Jay is passionate about innovation and continually looks for ways to strengthen services, build community connections, and adapt to the changing needs of customers. His approachable leadership style and commitment to both customers and staff have made Bluebird Care Merton a trusted and respected name in the community.
In your opinion, what are the benefits of home care rather than a care home?
For me, the biggest benefit is that home care allows someone to remain in the place they know best. Home is where their favourite chair is, where the family photographs live, where neighbours pop by, and where small routines bring comfort. Care at home means you can receive the support you need without losing those familiar surroundings or independence. It also gives families peace of mind that their loved one is being cared for with dignity, while still being at the heart of everyday family life.
What do you enjoy doing in your time off?
I enjoy spending time with my children, cooking together as a family, and exploring new places to eat. Food and family time keep me grounded and I always find joy in sharing those moments.
Describe yourself in 3 words
Caring, Determined and Sincere.
Behind every call answered, every visit coordinated, and every problem solved, there’s a team who genuinely cares, and who aren’t afraid to have a little fun along the way. The office team you’ve met here isn’t just keeping everything running smoothly; they’re making sure our customers feel supported, our carers feel valued, and that every moment of care is delivered with heart.
From championing community events to keeping the day-to-day chaos in check, they bring energy, dedication, and just the right amount of cheekiness to everything they do. They’re the people who make Bluebird Care Wimbledon more than just a care service, they make it a place where care, compassion, connection… and maybe a little banter, are always part of the day.
Get in touch to find out more or to enquire about Bluebird Care Wimbledon‘s services.
Website: www.bluebirdcare.co.uk/merton
Phone: 020 8687 5745
Instagram: @bluebirdcare_merton
Facebook: @Bluebird Care Merton
